• Ssemujju Lewis E

The Best CRM For Hospitals

CRM software is all about service experience, detailing and handling the relationships between companies and clients.


CRM is software companies employ to manage and control customer interactions with prospects, existing and potential customers. CRM keeps and maintains customers’ relationships with the business, which increases revenue, resulting in increased profits coming in from repeat purchases and more referrals from satisfied customers. CRM keeps and records details of all customer interactions in every step of the sales process and manages ecommerce websites.


The healthcare industry has assimilated technology to suit different people's lifestyles while also enabling remote access.


With CRM, hospitals and the entire healthcare industry can improve patient relationship management, automate processes and promote patient engagement and loyalty.


A medical CRM is a system that helps healthcare managers to acquire, retain, and engage with patients and provide personalized services. This medical CRM is not limited only to hospitality but also to medical suppliers, financials, and pharmaceutical divisions of the healthcare industry. The best CRM for healthcare integrates customers’ clinical, financial, and social details in a single integrated system.- Apptivo


1. MonkeyPesa

MonkeyPesa CRM is an all-in-one automation tool. MonkeyPesa is a cloud-based CRM Software with inbound and outbound marketing, sales marketing, automation, and customer support services. The pricing, features, analytics and easy-to-interpret dashboard make it ideal for you.


The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages customers across several channels. At the same time, they go through the selling process.


The Best Sales And Marketing Software In Africa


The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.


MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

  • Sales Automation

  • Marketing Automation

Accessible Communication is a giant step toward maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and reduce business expenses.



A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.



The MonkeyPesa CRM allows you to add contacts manually or upload files. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.


It is a catch for small and medium enterprises, from social networking tools, project management to CRM, document management, calendars, team management, email marketing, phone management, and flawless lead management.


Social Media is a very relevant tool for sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, and Direct Messages.


2. Apptivo

Apptivo is a web-based customer service software that aids businesses in managing sales, marketing and customer service. The software gives you a 360-degree view of your clients through a complete suite of tools.


Apptivo service software has lead management, an opportunity pipeline with intuitive dashboards, flexible workflow tools, and marketing automation. In addition, the software integrates with other tools and applications, for instance, office 365 and G suite.



Why should you use Apptivo?

  • The software incorporates small businesses and treats them with respect and dignity.

  • Immensely scalable features

  • Very easy to work with

  • Quick responses to customer queries through online customer char

  • Awesome customer service

Apptivo is an all-in-one CRM and service software solution with CRM, project management, online invoicing, web help desk, expense reports, field service, procurement and email marketing. Additionally, the software is compatible with devices of all types to help you connect to your favorite services while engaging your customers.


Apptivo pricing starts at $10 per feature per month; however, there is also a free trial version.


Apptivo features include;

  • interaction tracking

  • automated routing

  • calendar/reminder system

  • client management

  • contact management

  • forecasting

  • email templates

  • email marketing

  • customer database

  • email management

  • document storage

  • customizable reports

  • data import and export

  • activity dashboard and customizable templates.


3. Teleduce

Teleduce is an integrated sales and marketing platform commonly used in insurance industries to generate leads, convert them into paying customers and retain the previous potential customers, enabling your business to sell faster.



Teleduce is used by real estate companies, education institutions, health care industries, information and technology industries, manufacturing companies and service providers. To suit all industries, Teleduce has several features to support the services they provide, for example;

There is a free version for trial, but prices start from $20 per user per month.



4. Freshsales

Freshsales is a product of the Freshworks software suite, and its best meant for small, medium and large business companies.


Freshsales has inbuilt tools you need to manage your business, track client engagements, and keep interactions like mobile and email capabilities, dashboards, customizable visual reports, visual deal pipelines, intelligent workflow automation, artificial intelligence-based on lead scoring.



Freshsales personalizes and customizes interactions with clients, and this aids the business to get more clients in return gained from leads and conversions. In addition, Freshsales gathers data in a single depository to improve performance and the sales process by following up on conversations, demographic information attachments, tasks and appointments.


Freshsales cares for insurance businesses of all sizes, whether startups, small, medium or large businesses; however, even other sectors are catered for like; finance and accounting companies, telecom companies, retail companies, consumer electronics, professional service providers, real estate, education, health care, e-commerce and technology.

Features

  • Monitoring client behaviors

  • Supervising set sales goals

  • Inbuilt telephone features

  • There are tools for importing email conversation


Price rates stand at; growth is $15 per user per month, pro goes for $39 for each user per month, and enterprise for $69 for each user per month. Still, there is also a free forever version for the trial though it has limited features, and if you want more features, you might have to subscribe for paid monthly packages.


5. Salesforce sales cloud

Salesforce sales cloud is a popular CRM solution for insurance companies. It offers a full package of sales, marketing and customer service, and these are some of the critical things treasured and most needed by insurance companies.


Salesforce prioritizes business of all forms and sizes with editions for small and medium businesses and offers products such as a robust set of CRM tools and resources.


Salesforce aids in making follow-ups and monitoring customer service, commerce, service, IT, sales and marketing activities in a company and keeps teams intact while collaborating.


Salesforce engages clients, offers good customer service, and allows mobile work. Salesforce has built its client relationship based on trust, innovation, and equality. Salesforce offers its services to a range of industries, for example, manufacturing, engineering, health care, education, and construction.


The features of salesforce include;

  • Reports and dashboards

  • Pipeline and forecast management

  • Mobile features

  • Process automation

  • Opportunity management

  • Account and contact management

  • Lead management

Focusing on prices; salesforce has a free trial version, but there are chargeable packages as well; a small business CRM of 10 users is charged $25 for each one of the users per month; a complete CRM of any size of the team goes for $75 each month for each user, customizable sales CRM is for $150 each user per month. The last one is Unlimited CRM power, and the support parcel is $300 per user per month.



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