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  • Writer's pictureSsemujju Lewis E

The Best Customer Support Software For Crypto Companies

Crypto CRM should be a flexible CRM system developed exclusively for Brokerage Companies dedicated to a higher level of Customer Experience. A cost-effective solution, CRM can be customized to your exact business model and be optimized to match your existing procedures.

Managing customers’ contacts manually or traditionally using spreadsheets and excel is tiresome especially when the number of customers has outgrown the service team. Crypto data is complex for manual handling. This requires more specialized customer service software with features that can help you manage the contacts more excellently.

Customer service software helps businesses improve their effectiveness and efficiency, address issues faster and consolidate their databases.

Why is it essential for businesses to use Customer service software?

  • Accuracy in accountability

  • Boosts coordination of accounts

  • Improves asset management

  • Develops infrastructure scalability

  • Issues get resolved in a more intelligent and faster manner.

A customer service software that aligns with the nature of the business, the goals, affordability, ease of usage and simple to understand would be ideal for your business. Though many times finding one becomes a challenge for most entrepreneurs.

The Best Customer Support Software For Crypto Companies

1. MonkeyPesa

MonkeyPesa CRM is an all-in-one automation tool. MonkeyPesa is a cloud-based CRM Software with inbound and outbound marketing, sales marketing, automation, and customer support services. The pricing, features, analytics and easy-to-interpret dashboard make it ideal.

CRM aids businesses in getting prospects, and insights, converting more leads to become customers and managing customers across several channels. At the same time, they go through the selling process.

The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows tracking time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps companies acquire property, landlord management, tenant and the necessary automation.

MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resources and payroll

  • Inventory and stores

  • Bulk SMS and emailing

Accessible Communication is a giant step toward maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and reduce business expenses.

A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.

The MonkeyPesa CRM allows you to add contacts manually or upload files. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.

It is a catch for small and medium enterprises, from social networking tools and project management to CRM, document management, calendars, team management, email marketing, phone management, and flawless lead management.

Social Media is a very relevant tool for sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, and Direct Messages.

2. Slack

Slack customer service software is a cloud-based software that allows you to work from anywhere. It is a mobile application that keeps teams connected through the virtual office, allowing teams to get done with stuff quickly.

You have the power to choose what you want your future to be. In addition, slack is compatible with Android and iOS devices promoting mobility and remote access. Therefore, Slack understands that productivity is critical; it provides organized workspaces called channels for different tasks.

Slack has a more friendly work schedule that allows you to control notifications and collaborate and work together with teams while responding to different customer questions from other platforms. In addition, the software makes teams work efficiently for everyone since it allows quicker responses and maintains the conversation's focus under a single and centralized system.

Slack pricing: there is a free trial version; the pro goes for $6.67 per month, business+ for 12.50.

Slack features include;

  • channels

  • slack connect

  • messaging

  • voice and video calls

  • apps integrations

  • workflow builder

3. Fresh Desk

FreshDesk is suitable for businesses of all types and sizes. Its simple UI and specific features make it a popular choice with startups. In addition, the platform enables you to provide customer service across all social media with built-in AI and self-service capabilities.

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics so that you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.

It's simple and easy to use. That’s why it’s trusted by 150,000+ businesses, including American Express, HP, Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, QuizUp, and Panasonic.

Freshdesk top features are;

  • remote support

  • ticketing

  • collaboration

  • helpdesk software

  • omnichannel helpdesk

  • automation

  • compare helpdesk

  • self-service

  • field service management

  • secure helpdesk

  • reporting and analytics

  • customization.

4. Talkdesk

Unlock the potential of enjoying a more remarkable customer experience with Talkdesk. Talkdesk provides a path for businesses to grow and offer a fantastic experience to their customers.

Talkdesk is a web-based software that aids businesses and business owners to connect with clients quickly. To help your business grow extensively, Talkdesk is simple, has a user-friendly interface with advanced features, comprehensive reporting and easily connects with other tools and applications. This is aimed at helping sales, and customer service teams have customized communication with respective individual clients.

Talkdesk software works best with customer-centric businesses and those interested in growing customer relationships and experiences via customized and data-driven customer interactions.

Through innovation and commitment to serve, Talkdesk has spread across the globe through a multitude of channels. This is aimed at helping businesses worldwide acquire better customer experiences hence causing greater client satisfaction, cost savings, profitability and growing more revenues.

Being innovative software, Talkdesk has end-to-end solutions that aid clients keep ahead of their expectations. Industries that consume and use Talkdesk services include; communications, media and entertainment, financial services and insurance, government and education, healthcare and life sciences, retail, e-commerce and consumer goods, travel and hospitality. Talkdesk pricing starts at $65 per seat per month.

Talkdesk features include;

  • workflow management

  • queue management

  • progressive dialer

  • predictive dialer

  • performance metrics

  • lead management

  • knowledge base management

  • alerts

  • call center management

  • call monitoring

  • call recording

  • call scripting

  • CRM and call transfer.

5. Act!

Act! Service software is a tool that your business needs to develop and widen its customer base. Act! service software gives its users everything needed to market and gets more sales. The software converts prospects into buying clients and helps businesses win lifetime supportive clients.

Act! service software serves mainly small and medium-sized businesses providing them with rich functionality, unparalleled flexibility and exceptional value that gives a perfect fit for clients. Small and medium enterprises that want to develop and grow; Act! CRM is the proven and ideal software for your business.

Act! Pricing plan: pricing starts at $15 for each user per month, but a free trial version is available. Other pricing plans include; Act! CRM essentials for $15 per user per month, Act! CRM Standard for $30 per user per month and Act! CRM Expert for $45 per user per month. Act! allows on-premise installation for windows and Linux.

Act! Features include;

  • interaction tracking

  • email marketing and management

  • AB testing

  • ROI tracking

  • calendar/ reminder system

  • campaign management

  • contact database

  • dynamic content

  • drip campaigns

  • customer database

  • document storage

  • data import and export

  • customizable Call To Add Actions.

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