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  • Apophia

The Best CRM In Zambia

Updated: Sep 22, 2021

You can grow your business with CRM. CRM (Customer relationship management) is a system used for managing business-customer relationships and interactions. These could be prospects, existing or potential customers.

CRM connects companies to customers, reorganizing business processes, reducing bureaucracy, creating more employee efficiency at work, improving productivity and profitability, and bringing in more revenues.

Using CRM to align your customer data is vital for the progress of your business since it helps businesses to understand the behavior, values and attitudes of their customers. In addition, this assists businesses in knowing what their customers' preferences are so that they can deliver in line with their interests. This doesn't not only build continued support but also strengthens the relationship between a customer and the business.

The Best CRM In Zambia

1. Pearl systems Zambia

Pearl systems CRM Zambia is one of the leading CRM service providers to Zambian entrepreneurs. Under the marketing function, pearl systems help run marketing campaigns, manage leads and construct a database. In sales, pearl systems enable assigning leads, qualifying leads, converting leads into buying customers and tracking opportunities. Given customer care support services, pearl systems manage cases, conduct training, provide services, and develop a database. More so, pearl systems deliver customers' orders and produce invoices.


  • Manages customer and management profiles and roles

  • Imports data freely from import history

  • Manages leads, accounts, contacts and deals

  • Finds and merges duplicate records

  • Exports module data

  • Gives options for support and maintenance monthly or annually

  • Imports lead with card business scanner

2. MonkeyPesa CRM

MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Zambia.

The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.

The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.

MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create leads based on a prospect's information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.

The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined Communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.

3. Smart sales CRM

Smart sales CRM is an all-in-one sales software that sales agents, organizations and representatives commonly use. Smart sales software helps you create a professional customer invoice in just a few minutes which isn't the case with some software. Additionally, smart CRM does all your tax calculations and prints for your customers, which reduces employee workload.

Smart sales CRM has a provision for online payments through invoices which makes processing payments a bit faster.

Smart sales payments can be made through; PayPal, Stripe, 2Checkout,, Braintree, PayU Money, Mollie and Instamojo.


  • Managing customer contact information in a single central tool

  • Following up and managing leads to get business

  • Manages bills online and tracks payments

  • Helps to meet business goals by assigning tasks to employees

  • Customers and lead management

  • Billing management

  • Project and task management

  • Customer service

Smart sales software values its customers, and they are put at the center of the business. The software can help you manage relationships with clients and leads by centralizing all the customer information in one single place/ platform. Information that CRM usually captures includes; phone, email, address and sales documents, plus any other customer details that might appear necessary.

Smart sales software assigns leads and prospects to sales reps who can best meet their interests and needs, enhancing a good relationship. Additionally, smart sales software saves notes and uploads files to customer data to keep critical information or data secure and safe.

Zambia companies commonly use smart sales CRM to track sales, following up on sales quotes, while sales reps use it to sell anywhere at any time. This hugely benefits the company since the software is cloud-based and mobile.

4. Oneoffice Zambia

Oneoffice is Zambia's leading cloud software CRM service provider. Oneoffice helps merge company data under a single central system that aids companies to run core business processes fully integrated while including all the necessary data.

Oneoffice is a single central system that helps you to run your business efficiently and make better-informed decisions. Being a cloud-based software, oneoffice CRM doesn't require maintenance. In addition, Oneoffice provides Enterprise Resource Planning and Customer Relationship Management services.

Numerous industries are served under Oneoffice, mainly those that utilize ERP and CRM services. Oneoffice CRM also provides payrolls, order management, quotes, project management, commissions, file sharing, integrated ecommerce capabilities and sales forecasting.

Oneoffice CRM improves employee productivity and performance and also promotes a good customer experience. Oneoffice CRM, like MonkeyPesa CRM, manages all client conversations and interactions for all SMEs.

Oneoffice CRM data is accessible everywhere and all the time, which makes monitoring more flexible. Oneoffice allows its users to do business from everywhere, which boosts revenue, accountability, and the company's success. Oneoffice favors the growth of small and medium enterprises since it's easy for them to adopt and start using Oneoffice without stretching their budget. This makes small businesses and startups more productive at a low cost.

Good CRM software keeps your data organized, making it easy and more practical to retrieve all your customer interactions. Further engagement with customers increases the sales cycle, which is precious for the survival of the business.

Regarding subscription plans, a basic plan goes for $4.99 per month while professional membership goes for $24.99 per month.


PHP CRM is a software commonly used by Zambian growing SME companies. The software uses CRM technology to boost performance, productivity, profitability and revenues for the company. To add more, the software engages customers constantly, which promotes customer satisfaction and develops customer retention over time.

PHP CRM identifies customers virtually and engages them on an individual basis virtually. This means that customers are attended to and find responses to their queries in time which promotes satisfaction and retention in the long run.

Features of PHP CRM

  • Accounting CRM system for your business

  • Invoice billing management system

  • Expense management system

  • GST tax management system

  • Inventory management system

  • Reports management system

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