• Apophia

The Best CRM In Zambia

Updated: Sep 22, 2021

You can grow your business with CRM. CRM (Customer relationship management) is a system used for managing business-customer relationships and interactions. These could be prospects, existing or potential customers.

CRM connects companies to customers, reorganizing business processes, reducing bureaucracy, creating more employee efficiency at work, improving productivity and profitability, and bringing in more revenues.

Using CRM to align your customer data is vital for the progress of your business since it helps businesses to understand the behavior, values and attitudes of their customers. In addition, this assists businesses in knowing what their customers' preferences are so that they can deliver in line with their interests. This doesn't not only build continued support but also strengthens the relationship between a customer and the business.

The Best CRM In Zambia

1. Pearl systems Zambia

Pearl systems CRM Zambia is one of the leading CRM service providers to Zambian entrepreneurs. Under the marketing function, pearl systems help run marketing campaigns, manage leads and construct a database. In sales, pearl systems enable assigning leads, qualifying leads, converting leads into buying customers and tracking opportunities. Given customer care support services, pearl systems manage cases, conduct training, provide services, and develop a database. More so, pearl systems deliver customers' orders and produce invoices.


  • Manages customer and management profiles and roles

  • Imports data freely from import history

  • Manages leads, accounts, contacts and deals

  • Finds and merges duplicate records

  • Exports module data

  • Gives options for support and maintenance monthly or annually

  • Imports lead with card business scanner

2. MonkeyPesa CRM

MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Zambia.