The Difference Between ERP And CRM Software
The era of technology has called for automation in all business aspects, from sales automation to marketing automation, enterprise resource planning (ERP), and customer relationship management (CRM).
Companies adopt software tools in their businesses to escalate profits or make processes quicker and faster to serve their customers better or manage finances efficiently or for other functionalities since many companies tend to integrate many software tools.
Often companies use very many different software tools to manage their businesses, but the most commonly used software solutions are CRM and ERP.
Integrating the two systems results in increased productivity in terms of sales; however, that doesn’t mean that they are the same and perform similar roles. They are actually different.
1. Exploring CRM
CRM is an acronym that stands for Customer Relationship Management (CRM) and is software for managing all your company’s relationships and interactions with existing and potential customers to improve business relationships to grow your business. The target of enticing customers through an enhanced ad targeting direct towards sales are the core heads of CRM. Good customer relationship management encourages brands to keep linked to their existing and latent customers, builds faithfulness, crafts customer relationships, keeps joint customer service, increases the volume of sales, marketing, and productivity for the business through enhanced communication and good customer experience. CRM is a tool used for contact management, organizing, sales administration, marketing automation, synchronizing sales and efficiency, and managing customer interaction.
Initially, when CRM was first developed, it was intended to promote sales and the related departments as sales force automation. However, other different systems were being used to manage client interactions with the business, and when it got popular, companies started integrating it with other systems. Thus, it was initiated as a new customer interaction management system. Additionally, other businesses combined the different systems of communication and sales into one system, which later came to be known as the Customer Relationship Management system.
Customer Relationship Management involves pointing out leads, fostering them, and taking them through the sales process until the closure of a business deal; beyond this stage, a business owner, developer, or manager is only left with maintaining the relationship between the customer who has made a purchase and the business, this is one of the core things that CRM handles since it also deals with the storage of customer data, maintaining experiences, making follow-ups so that the previous clients can do purchase repeat.
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Taking a closer look at the features offered by the CRM system
Discovering new prospects
Administering marketing campaigns
Restructuring the sales process and sales campaigns
Automation of unnecessary tasks
Good customer experience and support
CRM got lots of goodies and benefits;
It gives a central system for capturing all your customer data
Keeps track of all client data
Aids businesses make much more informed decisions
Helps to track the performance of sales
Provides more articulate ways of serving customers.
CRM is associated with so much more benefits.