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Sales and marketing software is any tool that aids businesses and companies keep track of all details of their customers and managing customer relationships through the entire sales funnel while providing tools to help sellers and marketers create better relationships with clients.
Integration of sales and marketing tools helps to gather information in one central place which makes it accessible for sales, marketing and customer service functions. Having a central data location doesn’t only keep data organized but also is efficient and less expensive in terms of resources as well as time.
Sales and marketing software tools are commonly used by sales, marketing teams and customer service teams to capture leads, nurture and engage them towards making a sale or adding value to potential and existing customers.
The Best Sales And Marketing Software in Namibia
In this article, we identified a number of sales and marketing software that you need to put into consideration to help you grow your business.
1. MonkeyPesa
MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Team collaboration
Contact management
Pipeline management
Data security
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. Zendesk
Zendesk is a web-based solution that is used by over 20,000 companies globally. It is a CRM for banks that will strengthen their customer relationships because their data is held in a single storage area. As a result, employees can have easy access and can freely communicate with customers.
Zendesk simplifies the customer life cycle and makes it easy for anyone to follow and pick up a conversation from where it stopped. It not only improves customer satisfaction but also gives sales and marketing departments time to engage customers. In addition, Zendesk allows having smooth communication between the different departments.
Additionally, Zendesk helps you get information about internal teams, creating sales pipelines and marketing campaigns, real-time analytical data. There is access to pending deals and pricing, picks all customer interactions, sales prospects, lead generation and current customers.
The key features of Zendesk CRM software include;
Unified contact management
Pipeline coordination and automation
A user-friendly CRM dashboard
Data-driven CRM reports
Mobile and cloud CRM applications
These features support products offered by Zendesk, that is, Zendesk for service, Zendesk for sales, platform and APIs and marketplace.
Pricing:
- Zendesk suite starts at $19 per month, Suite team goes for $49, suite growth goes for $79, and suite professional goes for $99.
- Zendesk sell; sell team starts at $19, sell professional goes for $49, sell enterprise goes for $99, and all these packages have a free trial for use before buying.
3. Keap
One of the most stretchy and authoritative CRM that you can trust your small startup with is Infusion by Keap because it supports the growth of pipelines, check-up leads to see if they meet the criteria, does email marketing campaigns and automates tiresome tasks, for example, monitoring selling and marketing activities, putting customer conversations in one central place, keeps you updated and many more others. It is, therefore, worth your investment. In addition, it has several marketing automation features, sends automated emails, stores client information, organizes leads, and keeps track of them.
InfusionSoft favors both small and large businesses, it offers a free trial version for Keap grow and pro; however, it has other packages to pay for; Keap Grow goes for $49 a month, Keap Pro gores for $99 a month, InfusionSoft goes for $199 a month.
4. Engagebay
EngageBay CRM, at a glance, is a rich software that can combine a sophisticated CRM/contact management system alongside email and newsletters. As a result, it enables you to manage your customer relationships better.
It is equipped with Marketing, Sales, and Service automation features to scale your business. The exhaustive list of features allows you to capture leads, nurture and engage with them, convert to happy customers and provide a superior customer experience using the unified platform.
One of the most cost-effective and easy to use sales and email marketing automation
Software is EngageBay. Engagebay sales and email marketing software is an integrated sales, marketing and customer service software that provides solutions for small and medium businesses.
Engagebay sales and email marketing software easily integrates with other tools and applications such as; office 365, WordPress, Google calendars and contacts and many others. In addition, Engagebay has exclusive features: landing pages, marketing automation, contact management software, sales CRM, and email marketing.
Engagebay sales and email marketing software mainly has three stacks that can support your business to grow: marketing, sales, and service. In addition, Engagebay marketing software has features like; form builders, automation, scheduling and landing pages, all of which support the growth of your business.
Engagebay email marketing software outstanding features include; canned responses, support groups and auto-responders. These help to solve ticket issues in a friendly way that comforts a customer. The service bay has a live chat feature that allows business managers or sales reps to communicate to customers in real-time.
The sales email marketing software has features and tools that allow third-party integration to make up appointments with clients, which gives you a holistic view of sales progress through visual charts and metrics from Engagebay’s dashboard. In addition, Engagebay's email marketing software is fit for small businesses since it has a free trial. The free trial version has features that help build landing pages, and also it makes it easy to track and analyze results.
Engagebay sales and email marketing software has a free trial version; however, other pricing packages range from$8.99 per month. Engagebay is recommended for small businesses and startups wanting a lasting solution to address marketing, sales and customer service support.
5. Insightly
Insightly sales and marketing software is a tool that offers its customer relationship management software solutions for small, medium and big businesses. The software usually serves three business functions namely; marketing, sales and customer service support.
The software provides its services to a range of industries like; manufacturing, consulting, professional services, media and advertising, nonprofit companies and technology companies. Insight is popular software for Google and Office 365 users. Currently, over 1.5 million people and over 25,000 businesses around the world consume and make use of Insightly products and services.
Insightly features include;
workflow automation
3rd party integration
reporting and project management
marketing
sales and integrations.
The features help you follow up with customers and also strengthen relationships.
Insightly pricing: there is a free trial version, the plus plan goes for $29, professional is for $49 and the enterprise plan for $99.
Benefits of the software;
Good user ability and quality interface
Has improved products and functions
Caters to all needs of medium and small businesses
Easily integrates with other platforms and software tools
Has effective lead and pipeline management
6. Zoho Desk
Zoho Desk is a customer service software that is commonly known as “the gold standard for great customer relationships”. The software helps businesses to get prospects, follow up with customers, generate more sales, increase profits and get more revenue.
Currently, Zoho serves over 250, 000 countries in over 180 countries and is trusted by some of the biggest brands around the globe. Zoho customer service software collects information regarding sales, marketing, and customer service activities and centralizes it in one place and that helps to align business activities. Furthermore, the software captures and records very critical customer information which may be helpful while doing a follow-up or any other engagement reasons.
Zoho customer service software can be personalized to meet the demands of every business irrespective of the nature and the size of the business. Zoho CRM is used by both startups and large businesses. The software caters to all modern industries including; real estate, healthcare, insurance, media, legal, restaurants, banking, travel, tax, freelancers, profit and non-profit making companies.
Zoho service software features include;
lead management
deal management
contact management,
workflow automation and more.
The software integrates with other applications and tools like; Evernote, MailChimp, Google Apps, Microsoft Office and QuickBooks.
Zoho service software pricing: Zoho has a free version that lasts for the first 15 days, but paid packages go for; a standard package is for $12 a month, Zoho Begin is for $7, professional goes for $20 a month, enterprise goes for $35, Zoho ultimate goes for $45 while the unlimited edition goes for $100 every month.
Benefits of Zoho customer service software:
Its products and functions are easy to use
Good for sales organizations mostly those with the complicated B2C sales cycle.
Refunds customers who are not satisfied with their services
