• Apophia

The Best CRM In Uganda

Updated: Jan 17

MonkeyPesa CRM has risen to the top of CRM in Uganda because of attention paid to detail.


1. Monkeypesa CRM

MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.


The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.


Run your business better with software built to grow with you from startup to fortune 500


The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. Invoicing and billing system helps track time, generate invoices, Pro-forma invoices, quotes and get much more money faster. And the real estate system helps real estate companies to get property, landlord management, tenant and the necessary automation.


MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.



A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create leads based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.


The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.



Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.


2. Pureflex systems

This is one of the most trusted and reliable CRM solutions in Uganda. Pureflex systems make what seems hard easy, so it is winning the market all over in Uganda. The system helps you comfortably connect with clients in a more preferable and conversant manner, promoting a good relationship and continued support resulting from client retention.

Communication with clients about your products and services, promotions, addressing clients’ concerns and replying to their questions is supposed to be easy. CRM does all that work for you in just a single click.


Most companies dream of having happier customers. Unfortunately, this hasn’t been the case for most companies. Businesses that can retain several customers are those that are service or customer-centric companies. These end up gain much profits and revenues as a result of repeat purchases. According to research, 75% of total business sales, profits and revenue can be obtained through referrals and recurring customers. To achieve this, therefore, requires you to get smarter ways of selling and how best you can attract and retain more clients for the business's survival.



Pureflex CRM systems help you get performance reports for your team. Pureflex gives a CRM system that provides you with an opportunity to keep track of your team and administer resource pools efficiently. Additionally, pureflex systems allow having a 360-degree view of sales and marketing activities. This means you can know how customers are attended to and if they can have their concerns addressed—this aids in achieving great customer satisfaction and more retention.


Pureflex systems provide faster customer surveys and help desk reports, especially for B2C companies. Pureflex systems aid businesses to get the required assistance through excellent customer surveys done in conjunction with help desk support services. This has helped small, startups, medium, and large enterprises have promising feedback, promoting customer retention.


Pureflex system’s services are categorized under; marketing, sales, customer service support and orders. Under marketing, Pureflex systems address running campaigns, generating leads and forming databases.


With sales, Pureflex systems deals in; assigning and qualifying leads, converting leads and tracking opportunities. Under orders, there is delivering products and producing invoices. With customer service support, pureflex systems manage cases, conduct training, provide services and develop a knowledge base.



3. Cybit limited

Cybit Limited is one of the leading CRM experts that leverage digitalization to craft different and efficient solutions for their CRM customers.


This CRM software provides in-depth customer insights for all kinds of businesses, including B2B or B2C but mostly customer-centric businesses. Cybit limited’s CRM is a great tool. It has proven successful for most companies, especially knowing and understanding your customers and making informed decisions for your business.


Cybit CRM aids in improving business processes and goals. Additionally, it provides quick feedback, promotes marketing campaigns, and enhances customer satisfaction and product quality.


The beauty about Cybit Limited’s CRM is that it makes customer and business relations transparent and more meaningful by finding out customer’s hidden interests and preferences. As a result, Cybit CRM makes it easy to turn visitors into supportive clients with a good customer experience that enhances more customer retention.


Cybit CRM helps you know your customers in and out, which becomes easy to identify opportunities for your business and gaps to improve. With vast technology and professional experience, Cybit Limited provides the best solutions to complicated customer requirements.


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