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What Goes Into The Recruitment Process Of Customer Support Staff?

Every businessman or woman wants to have the best employees who will bring the best out of his or her business.


Recruitment means finding and attracting the potential resources/candidates to fill up vacant positions in an organization. It involves sourcing out candidates with the abilities and attitude required to achieve the objectives of a business.


Read: The Role Of YouTube In Customer Support


Recruitment involves identifying the jobs vacancy, analyzing the job requirements, reviewing applications, screening, shortlisting and selecting the right candidate. Recruitment in a business is done by Human resource management.



Practices to guide you on dealing with recruitment and getting the best employees on board.

1. Recruitment Planning

Recruitment planning is the first step of the recruitment process whereby the vacant positions are analyzed and described. It includes job specifications and nature, experience, qualifications and skills required for the job.

Here are some of the few aspects that the human resource department looks at;

(a) Identifying a vacancy

As part of the recruitment plan, identifying a vacancy involves getting requisitions from different departments requesting Human resource replacement. Recruitment involves;

  • Number of posts to be filled

  • Number of positions to be recruited

  • Duties and responsibilities to be performed

  • Qualification and experience required

(b) Job Analysis

Job analysis involves identifying, analyzing, interpreting, and determining a specific job's duties, responsibilities, skills, abilities, and work environment. These factors guide a recruiter about job requirements and what a candidate must possess to be productive. Job analysis helps to understand important responsibilities and how to implement them. Job analysis documents job relations like; selection, training, compensation and performance appraisal. Job analysis involves;