• Apophia

The Best Customer Support Software In Nigeria

Updated: Oct 27, 2021

Customer service software enables you to construct long-lasting relationships between the business and its clients. Your customers are vital for the growth and survival of your business. Customer service software gives customers an incredible feeling of a good experience, especially if there is full-time engagement.

Customer service software is a program that aids companies offer assistance to people who buy or use company products. Customer service software gives a centralized system where service agents can track, organize, prioritize, manage, respond to and address customer or employee concerns. Customer support software helps to inform and facilitate customer service delivery. The tools that help with customer service delivery include; knowledge bases, messaging apps, automation software, analytics and dashboards. In addition, customer service software integrates with Customer Relationship Management to give quality data about customer details.

The Best Customer Service Software In Nigeria

Nigeria has various customer service software tools; therefore, choosing the right one can be tricky, but we have identified the best-selling customer service software tools for you.

1. Monkeypesa

Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, easy to interpret dashboard makes it simpler for the users.

MonkeyPesa Features:

  • Team collaboration

  • 360-degree view of customers

  • Livechat software

  • Ticket routing

  • API

  • Automation

  • Community forums

  • Self-service portal

  • Insights, analytics and reports

  • Human Resource and payroll

  • Live Chat

  • Bulk SMS and email management

  • Knowledge Base

Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is very pertinent for businesses and companies relying heavily on their websites for traffic and customers.

It is important to note that clients do not want to be stranded for long waiting for replies. Therefore, employ a large team or use multiple software such as chatbots to automate some chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. It makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.

Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if few monitoring agents and a high volume of emails daily. Customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.

Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages. Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

2. Oracle CRM Nigeria

If you are an entrepreneur and want to create a future for your business, Oracle customer service software is ideal. Oracle CRM Nigeria uses modern technology to tackle the real problems that companies face.

Oracle is among the top customer service software that promotes the growth of online e-commerce companies. Oracle software transforms the world of business through empowering startups, small businesses, medium and large enterprises with the required tools to create change.

Oracle CRM is software that takes innovation and development ahead to match their customers' demands.

Oracle customer service software creates strong relationships between the business and its customers. This is through analyzing, administering, and civilizing customer relationships. Oracle Customer service software follows up from when a customer is a lead until they make a purchase.

Oracle customer service software works in various industries. Some of these are; automotive, communications, construction and engineering, consumer goods, education and research, financial services, hospitality, media and entertainment and professional services.

Features of Oracle CRM customer service software

  • Social CRM

  • Customer data integration

  • Price management

  • Self-service and e-billing

  • Quote and order capture

  • CRM gadgets

  • Business intelligence applications and partner relationship management.

Oracle pricing: there is a free trial, but Oracle CRM pricing starts from $75 per month, the standard version goes for $90 for each user per month, the enterprise version goes for $125 for each user per month, and the self-deployed version goes for $110 for each user per month.

3. Apple Business Chat

Apple Business Chat is customer service software that enables your clients to order for purchases, resolve pending issues, if any, make appointments and meetings and get answers to their queries through messenger.

Apple business chat ensures constant messaging and giving an excellent experience to a customer. Apple business chat requires a messaging application, for instance, sunshine conversations.