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Mastering your customers' needs is one of the most demanding games in the business. However, with the evolving technology, it is now easy. Customer service software is the king in this thing.
Good customer service software helps you identify customers’ needs before they do. This enables you to provide relevant solutions which attract more support from potential and existing customers. Monkeypesa CRM is one of the kings in this game.
The Best Customer Service Software In Ghana
1. Monkeypesa
Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, easy to interpret dashboard makes it simpler for the users.
MonkeyPesa Features:
Team collaboration
360-degree view of customers
Livechat software
Ticket routing
API
Automation
Community forums
Self-service portal
Insights, analytics and reports
Human Resource and payroll
Live Chat
Bulk SMS and email management
Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is very pertinent for businesses and companies relying heavily on their websites for traffic and customers.
It is important to note that clients do not want to be stranded for long waiting for replies. Therefore, employ a large team or use multiple software such as chatbots to automate some chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. It makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.
Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if few monitoring agents and a high volume of emails daily. Customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.
Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages. Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
2. Zoho Desk
Zoho Desk is a customer service software commonly known as “the gold standard for great customer relationships.” The software helps businesses get prospects, follow up with customers, generate more sales, increase profits and earn more revenue. This is a soul aim for the majorly of the businesses.
Zoho customer service software collects information regarding sales, marketing, and customer service activities and centralizes it in one place, which helps to align business activities. Furthermore, the software captures and records critical customer information, which may be helpful while doing a follow-up or any other engagement reasons.
Zoho customer service software can be personalized to meet the demands of every business irrespective of the nature and the size of the company. Both startups and large companies use Zoho CRM. The software caters to all modern industries, including; real estate, healthcare, insurance, media, legal, restaurants, banking, travel, tax, freelancers, profit and non-profit making companies.
Zoho service software features include;
lead management
deal management
contact management,
workflow automation, and more.
The software integrates with other applications and tools like; Evernote, MailChimp, Google Apps, Microsoft Office and QuickBooks.
Zoho service software pricing: Zoho has a free version that lasts for the first 15 days, but paid packages go for; a standard package is for $12 a month, Zoho Begin is for $7, professional goes for $20 a month, enterprise goes for $35, Zoho ultimate goes for $45 while the unlimited edition goes for $100 every month.
Benefits of Zoho customer service software:
Its products and functions are easy to use
Suitable for sales organizations, primarily those with the complicated B2C sales cycle.
Refunds customers who are not satisfied with their services
3. Zendesk
Zendesk customer service software helps businesses to grow good relationships with customers. A good relationship enhances a good customer experience which results in customer retention, continued support and productivity.
Zendesk customer service software is user-friendly, easy to implement and can fit into the business needs of any business. Zendesk customer service software serves SMEs. Zendesk brings together big teams while concentrating on high regard issues in a company. To help your business meet all its customer needs. Zendesk equips your business with the required tools to meet your customer needs on the different channels of communication they preferably use while customizing a good experience for each individual.
Zendesk customer service software has tools to help you manage a business with multiple customers and agents while customizing support to solve customers’ problems. These tools include; advanced workflow capabilities, Al-powered automation and self-service.
For small teams, Zendesk is suitable for efficiency. Zendesk gathers all the customer data in a single and centralized workspace, making accessibility easy. In addition, Zendesk has tools to help you capture customer data such as; customer questions to share the required information.
Zendesk has tools such as; Omnichannel which helps startups consistently keep in contact with clients, give them the best customer experience and win their reliability. Other support services to enhance consistent engagement with clients include; phone, email, and chat and they are all put in one place hence free access.
Features of Zendesk customer service software include:
Livechat software
Ticket routing
API
Tracking and reporting
Knowledge base
Native integrations
Automation
Community forums
Self-service portal
Zendesk customer service software gives a free credit for six months with access to tailored resources and a growing network and community of customer experience experts.
4. Slack
Slack customer service software is a cloud-based software that allows you to work from anywhere. It is a mobile application that keeps teams connected through the virtual office hence allowing teams to get done with stuff quickly.
You have the power to choose what you want your future to be. Slack is compatible with Android and iOS devices promoting mobility and remote access. Therefore, Slack understands that productivity is critical; it provides organized workspaces called channels for different tasks.
Slack has a more friendly work schedule that allows you to control notifications and collaborate and work together with teams while responding to different customer questions from different platforms. In addition, the software makes teams work efficiently for everyone since it allows quicker responses and maintains the conversation's focus under a single and centralized system.
Slack pricing: there is a free trial version; the pro goes for $6.67 per month, business+ for 12.50.
Slack features include;
channels
slack connect
messaging
voice and video calls
apps integrations
workflow builder
5. Fresh Desk
FreshDesk is suitable for businesses of all types and sizes. Its simple UI and specific features make it a popular choice with startups. In addition, the platform enables you to provide customer service across all social media with built-in AI and self-service capabilities.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics so that you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
It's simple and easy to use. That’s why it’s trusted by 150,000+ businesses, including American Express, HP, Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, QuizUp, and Panasonic.
Freshdesk top features are;
remote support
ticketing
collaboration
helpdesk software
omnichannel helpdesk
automation
compare helpdesk
self-service
field service management
secure helpdesk
reporting and analytics
customization.
6. SugarCRM
SugarCRM customer service software allows having a clear understanding of each customer without hassles. SugarCRM gathers sales, marketing and customer service activities under one centralized platform, making it easy for the software to do the work.
Sugar service software allows you to evaluate the current status of the company's experience towards customers. This helps you identify the weak areas and create space for improvement to deliver the best experience for your customers. Letting SugarCRM do the work for you helps you understand your customers' needs before they do. That gives them a sense of attention and a good customer experience.
The software records the attention of promising and interested leads; this allows knowing where to do more marketing and less reporting. Constructing more lasting relationships and extensive selling helps win more business deals; SugarCRM is simple and easy to deal with software.
Why should you use SugarCRM as customer service software?
It gives a complete and accurate customer view to help you make informed decisions.
It brings in more conversions with a good customer experience
It helps you to make business and investment decisions based on data
Aligns data collection processes through automation
Computerizes complicated business processes
Gives real-time prompts and recommended CRM updates
Gives valuable feedback
Increases user adoption
It frees friction from businesses since the software is flexible, transparent and keeps promises.
SugarCRM pricing: sugar Market £800, sugar sell £64, sugar serve £64, sugar enterprise £6 while sugar professional £41.60.
SugarCRM features include;
quote management systems
CRM reporting and Dashboard
CRM for sales forecasting
CRM customization and configuration
mobile CRM Apps
CRM campaign management
multilingual and multicurrency support
CRM for project management and more other features.