• Ssemujju Lewis E

The Best Customer Service Software In Zimbabwe

Updated: Oct 27, 2021

Customer service software supports customer service representatives to record, document, route, capture, keep track, resolve and report customer issues using a trouble ticketing system. The process is commonly known as help desk software.

Businesses use customer service software to manage and run service interactions either by phone, web, email, social media or face to face. Given the evolving technology, there are thousands and thousands of software solutions on the market. Sometimes choosing the best software that suits your business goals and the nature of your business can be a bit hectic. However, before you choose the software you want to implement into your business, it is important first clearly to understand;

  • What is customer service software?

  • Standard features service software must have

  • The type of a buyer you are and the business type

  • Business goals and affordability

  • How the software will benefit your business?

The best customer service software in Zimbabwe

1. Monkeypesa

Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, easy to interpret dashboard makes it simpler for the users.

MonkeyPesa Features:

  • Team collaboration

  • 360-degree view of customers

  • Livechat software

  • Ticket routing

  • API

  • Automation

  • Community forums

  • Self-service portal

  • Insights, analytics and reports

  • Human Resource and payroll

  • Live Chat

  • Bulk SMS and email management

  • Knowledge Base

Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is very pertinent for businesses and companies relying heavily on their websites for traff