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Good customer service software ensures that you provide your clients with an elite customer experience.
Customer service software helps you grow good communication with clients. Additionally, the software system helps you manage a complete database about a client. Customer information and details help you deal with customers quickly, mainly when providing services. Cameroon has several customer software systems on the market.
The Best Customer Support Software In Cameroon
1. Monkeypesa
Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, easy to interpret dashboard makes it simpler for the users.
MonkeyPesa Features:
Team collaboration
360-degree view of customers
Livechat software
Ticket routing
API
Automation
Community forums
Self-service portal
Insights, analytics and reports
Human Resource and payroll
Live Chat
Bulk SMS and email management
Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is very pertinent for businesses and companies relying heavily on their websites for traffic and customers.
It is important to note that clients do not want to be stranded for long waiting for replies. Therefore, employ a large team or use multiple software such as chatbots to automate some chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. It makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.
Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if few monitoring agents and a high volume of emails every day. Customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.
Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages. Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
2. Zendesk
Zendesk customer service software helps businesses to grow good relationships with customers. A good relationship enhances a good customer experience which results in customer retention, continued support and productivity.
Zendesk customer service software is user-friendly, easy to implement and can fit into the business needs of any business. Zendesk customer service software serves SMEs. Zendesk brings together big teams while concentrating on high regard issues in a company. To help your business meet all its customer needs. Zendesk equips your business with the required tools to meet your customer needs on the different channels of communication they preferably use while customizing a good experience for each individual.
Zendesk customer service software has tools to help you manage a business with multiple customers and agents while customizing support to solve customers’ problems. These tools include; advanced workflow capabilities, Al-powered automation and self-service.
For small teams, Zendesk is suitable for efficiency. Zendesk gathers all the customer data in a single and centralized workspace, making accessibility easy. In addition, Zendesk has tools to help you capture customer data such as; customer questions to share the required information when necessary.
Zendesk has tools such as; Omnichannel which helps startups consistently keep in contact with clients, give them the best customer experience and win their reliability. Other support services to enhance consistent engagement with clients include; phone, email, and chat and they are all put in one place hence free access.
Features of Zendesk customer service software include:
Livechat software
Ticket routing
API
Tracking and reporting
Knowledge base
Native integrations
Automation
Community forums
Self-service portal
Zendesk customer service software gives a free credit for six months with access to tailored resources and a growing network and community of customer experience experts.
3. ActiveCampaign
ActiveCampaign caters to all business sizes with mega automation that integrates email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign's customers use its 300+ integrations, including Shopify, Square, Facebook, and Salesforce. Pricing starts at $9 a month.
Why should you use ActiveCampaign?
Customizes sends based on parameters.
Automates individualized experiences across all your customer touchpoints
Uses customer lifecycle to choose content, send time and delivery channel for each customer.
Keeps track of client's interests and behavior
Creates customized campaigns with minimal effort
ActiveCampaign Prices: Get’s started at just $9 per month for the basic plan, $49 per month for the Plus plan (unlocks CRM features, advanced integrations), $129 per month for Pro, $229 per month for Enterprise Plan.
ActiveCampaign effortlessly combines and integrates with other software, applications and tools. These include; Microsoft, Shopify, Facebook, Salesforce and more. ActiveCampaign provides a perfect customer service experience that surpasses the traditional touchpoints, for instance, emails. Instead, the service software offers a personalized, high-touch experience for businesses, however channels, additional teams, locations and customer segments.
ActiveCampaign eliminates silos between data sources, communication channels and teams. This aids businesses in scaling their customer relationships via connected experiences that span the customer lifecycle. ActiveCampaigns’ customized expertise helps businesses computerize a truly personalized experience that is real so that clients can widen their relationships.
ActiveCampaign features include;
unlimited sending
sending newsletters
subscription forms
marketing automation
landing pages
Facebook custom audiences
lead and contact scoring
conversation
attribution reporting
predictive content with machine learning
custom domain
dedicated account rep and more.
4. Claritysoft
Claritysoft is a web-based CRM that offers solutions to medium and large companies. The software does sales automation, marketing automation and customer service support.
ClaritySoft does sales automation, marketing automation, customer service tools and a lot more.
Product features are categorized differently, for example, CRM, lead management, marketing automation and sales automation.
Claritysoft easily integrates with Kuebix TMS, Microsoft dynamics 365, QuickBooks, Microsoft Outlook, Google calendar and Gmail. Some of the comparable alternatives to this software include; SalesNow, Onpipeline, Pipeliner, CentraHub CRM and many others.
Claritysoft service software has a contact management feature that allows users to import and combine contact lists from different sources. For example, the sources could be spreadsheets, outlook and QuickBooks. Additionally, the software aids users in planning their journeys since the location can easily be seen through Google maps.
Claritysoft service software has an email marketing feature that provides users with free email template designs. Furthermore, the software sorts contacts from contact lists based on filters and preferences.
Claritysoft pricing starts at $39 per user per month. Unfortunately, this is billed annually, and there is no free trial version.
Claritysoft features include;
account management
activity management
calendar management
pipeline management and more.
5. Vivantio
Being a web-based and enterprise-level software, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to get unparalleled and good customer service. Vivantio software provides service solutions for large companies and multi-site organizations. The software serves IT, operations, customer service, marketing and sales departments.
Vivantio Software features include;
dashboards
incident management
problem management
assignments and forms with custom fields
workflow tracking and configurable ticketing
call center elements
knowledge management
charts and reports and routing and desk tools.
Vivantio pricing plan starts at $42 per month, and there is no free trial version for starters.