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Given the airlines' industry regulations of late, the aviation industry has been put under scrutiny to ensure high precision. There is growing competition in the airline industry, which has pushed teams to capture customer content and give detailed information at any given time.
Here comes a need for a system that has tools through which you can administer inventory and record customer details such as; data and preferences, transactions, refund details and more. The system is CRM software for aviation.
CRM in the airline industry involves detailed managing information about individual customers and carefully managing customers, ultimately leading to customer loyalty and hence managing the business touchpoints.
One of the ways the aviation industry can align its processes to cut operational costs is by initiating the use of CRM software to manage customer data and interactions.
Some of the fantastic benefits that might come along with reduced operational costs include; reduced airfares which come back as a favor to customers. This encourages them to give continuous support and hence earn loyalty from clients. Other benefits include;
Enhanced control across all departments
Data Security
Process Automation and more
CRM for the aviation industry supports the integration of electronic data interchange and quality. One way to make timely decisions with absolute precision is by implementing CRM for most of the processes. In addition, CRM ensures effective management and control over financial and industrial activities in the aviation industry. This, in turn, promotes effectiveness in operations.
Efficient and thoughtful CRM aviation methods are vital for staying ahead of the competition. In this guide, we have gathered some of the best CRM software that you can use to improve the aviation industry.
1. Monkeypesa CRM
The world of marketing is in a crazy revolution. Every passing day, there is new software on the market. The software makes the work easier with automation.
MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best sales and marketing software in South Africa.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Team collaboration
Contact management
Pipeline management
Data security
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or upload files. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
It is a catch for small and medium enterprises, from social networking tools, project management to CRM, document management, calendars, team management, email marketing, phone management, and flawless lead management.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. HubSpot
This is a free app you would need to connect with your customers while on the go; it’s free and, therefore, affordable; if your company uses HubSpot CRM, then finding an associated app would help you catch updates would be the best. With this, you can still add information and any other updates as you go; you specifically don’t need to have a computer to do it, or in case you traveled, but without a computer, you can still add up the updates to a company platform using your phone, and this is quite flexible to any salesperson. You can download the app and get started today while you are moving.
HubSpot stands out by going beyond sales with its marketing hub, which provides an all-in-one solution to run complete inbound marketing campaigns and improve the leads you provide your sales team. HubSpot CRM has a powerful dashboard that shows sales statistics in real-time, keeping your sales team abreast of the status of every lead in the sales pipeline. In addition, you can track deal flow based on performance, so it is clear just how the team performs according to their quotas.
Why should you use Hubspot sales software?
Easy to use hence favoring small and medium enterprises
It gives a free trial version that lasts forever
Pricing and solution packages easily align with the kind of a business
Helps to understand CRM lead management
3. Insightly
The software that is meant to complement the work of small and medium businesses was born in 2009 in San Francisco. It covers almost all manufacturing, consulting, professional services, media and advertising, nonprofit, and technology companies.
Insightly has impressive features like workflow automation, 3rd party integration, reporting and project management, marketing, sales and integrations, thus helping you follow up with your customers and strengthen relationships.
There is a free trial version, but on an annual bill, the plus plan goes for $29, the professional plan is $49, and the enterprise plan is $99.
Why should you use Insightly?
Good user ability and quality interface
Has improved products and functions
Caters for all needs of medium and small businesses
Easily integrates with other platforms and software tools
Has effective lead and pipeline management
4. Salesforce
The most popular and recognized all-in-one sales solution designed to do the best for all your business enterprises, currently it’s among the tools leading in CRM and the best in class.
Regarding product vision, revenue growth and marketing execution, the sales force takes the trophy, and the majority of the enterprises have praised it.
Salesforce cares for all kinds of businesses. It has an edition for small and medium enterprises and offers them products a robust set of CRM tools and resources at an amicable and bearable price. It is easy to use and has several features that small businesses can use; however, most are set for large companies and enterprises.
The prices are pretty bearable; for instance, the essential package goes for $25 a month for ten users and below, the professional package goes for $75, the enterprise package goes for $$150. In contrast, unlimited goes for $300, but a free trial version also lasts for a month.
Why should you choose salesforce over any other?
You are free to have all the features unless your budget limits you
Avails the complex sales process requirements
Offers products for all business sizes and has the most significant implementation partner in South Africa
Got a significant number of product enhancements
5. Zoho
An entrepreneur who wants to have the best sales, good customer experience, e-commerce, service, and marketing should try Zoho. With this sales software, there is effectiveness while measuring leads. Moreover, it gives some of the best client services, avails updates to their clients, and is easy to use. The customer-business relationship is prioritized; hence, it’s regarded as one of the best sales and CRM software.
Zoho has affordable features like;
lead generation
customer service and reporting, and more.
In addition, it easily integrates with other applications and tools like; Evernote, MailChimp, Google Apps, Microsoft Office, and QuickBooks. Put forward to address all the challenges of small, medium and large businesses.
Referring to prices, Zoho has a free version that lasts for the first 15 days, but paid packages go for; a standard package is for $12 a month, Zoho Begin is for $7, professional goes for $20 a month, enterprise goes for $35, Zoho ultimate goes for $45 while the unlimited edition goes for $100 every month.
Why should you use Zoho?
Its products and functions are easy to use
Suitable for sales organizations, primarily those with complicated B2C sales cycles.
Refunds customers who are not satisfied with their services