• Apophia

The Best CRM In Zimbabwe

Updated: Oct 12, 2021

Consistent customer follow-up is very vital for the success of your business and also meeting the required standards or the set goals. Failing to keep connected to customers denies you the opportunity to know their interests and their buying patterns. This is the essential use of CRM 101.

Poor relations with clients might result in a low rate of making purchases, disloyalty and limited customer retention over time due to lack of attention from the business managers or failure to meet customers’ needs.

Numerous companies are starting to embrace the use of CRM. Companies and businesses use a CRM software system to manage and keep track of interactions with clients. Businesses use CRM to develop relationships with their clients, create efficiency, and fully engage in yielding customer satisfaction and long-term relationships.

Zimbabwe is a developing country that is slowly embracing the use of technology. The majority of its entrepreneurs are starting to realize the value attached to using CRM to grow their businesses and manage their relationships with customers.

The Best CRM Software In Zimbabwe

1. MonkeyPesa CRM

MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Zimbabwe.

The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.

The Best Sales And Marketing Software In Africa

The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.

MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

  • Sales Automation

  • Marketing Automation

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.

The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.

2. Smart sales CRM

Smart sales CRM is an all-in-one sales software that sales agents, organizations and representatives commonly use. Smart Sales CRM is widely used in Zimbabwe. Smart sales software helps you create a professional customer invoice in just a few minutes which isn’t the case with some software. Additionally, smart CRM does all your tax calculations and prints for your customers, which reduces employee workload.

Smart sales CRM has a provision for online payments through invoices which makes processing payments a bit faster.

Smart sales payments can be made through; PayPal, Stripe, 2Checkout, Authorise.net, Braintree, PayU Money, Mollie and Instamojo.


  • Managing customer contact information in a single central tool

  • Following up and driving leads to get business

  • It contains bills online and tracks payments

  • Helps to meet business goals by assigning tasks to employees

  • Customers and lead management

  • Billing management

  • Project and task management

  • Customer service

Smart sales software values its customers, and they are put at the centre of the business. The software can help you manage relationships with clients and leads by centralizing all the customer information in one single place/ platform. Information that CRM usually captures includes; phone, email, address and sales documents, plus any other customer details that might appear necessary.

Smart sales software assigns leads and prospects to sales reps who can best meet their interests and needs, enhancing a good relationship. Additionally, smart sales software saves notes and uploads files to customer data to keep critical information or data secure and safe.

Zimbabwean companies commonly use smart sales CRM to track sales, following up on sales quotes, while sales reps use it to sell anywhere at any time. This hu