Consistent customer follow-up is very vital for the success of your business and also meeting the required standards or the set goals. Failing to keep connected to customers denies you the opportunity to know their interests and their buying patterns. This is the essential use of CRM 101.
Poor relations with clients might result in a low rate of making purchases, disloyalty and limited customer retention over time due to lack of attention from the business managers or failure to meet customers’ needs.
Numerous companies are starting to embrace the use of CRM. Companies and businesses use a CRM software system to manage and keep track of interactions with clients. Businesses use CRM to develop relationships with their clients, create efficiency, and fully engage in yielding customer satisfaction and long-term relationships.
Zimbabwe is a developing country that is slowly embracing the use of technology. The majority of its entrepreneurs are starting to realize the value attached to using CRM to grow their businesses and manage their relationships with customers.
The Best CRM Software In Zimbabwe
1. MonkeyPesa CRM
MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Zimbabwe.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. Smart sales CRM
Smart sales CRM is an all-in-one sales software that sales agents, organizations and representatives commonly use. Smart Sales CRM is widely used in Zimbabwe. Smart sales software helps you create a professional customer invoice in just a few minutes which isn’t the case with some software. Additionally, smart CRM does all your tax calculations and prints for your customers, which reduces employee workload.
Smart sales CRM has a provision for online payments through invoices which makes processing payments a bit faster.
Smart sales payments can be made through; PayPal, Stripe, 2Checkout, Authorise.net, Braintree, PayU Money, Mollie and Instamojo.
Managing customer contact information in a single central tool
Following up and driving leads to get business
It contains bills online and tracks payments
Helps to meet business goals by assigning tasks to employees
Customers and lead management
Project and task management
Smart sales software values its customers, and they are put at the centre of the business. The software can help you manage relationships with clients and leads by centralizing all the customer information in one single place/ platform. Information that CRM usually captures includes; phone, email, address and sales documents, plus any other customer details that might appear necessary.
Smart sales software assigns leads and prospects to sales reps who can best meet their interests and needs, enhancing a good relationship. Additionally, smart sales software saves notes and uploads files to customer data to keep critical information or data secure and safe.
Zimbabwean companies commonly use smart sales CRM to track sales, following up on sales quotes, while sales reps use it to sell anywhere at any time. This hugely benefits the company since the software is cloud-based and mobile.
3. PHP CRM
PHP CRM is a software commonly used by Zimbabwean SME companies. The software uses CRM technology to boost performance, productivity, profitability and revenues for the company. In addition, the software engages customers constantly, which promotes customer satisfaction and develops customer retention over time.
To improve productivity and grow more profits and revenues, the CRM software uses technology that reduces administrative manual work and automates business processes in order to create efficiency.
PHP CRM software frequently engages customers and that grows customer satisfaction and develops retention over time if customers’ queries and concerns are attended to in time.
PHP CRM customizes individual customer interactions virtually. This creates a feeling of contentment amongst customers and keeps them connected to the business which enhances continued support.
PHP CRM software enables companies to manage interactions with existing and potential customers. The CRM software keeps personal and contact information, marketing automation information and more customer data details in a single central location which becomes easy for any employee to find the details when necessary.
Features of PHP CRM
Lead management system
Opportunity management system
Customer management system
Appointment management system
Files management system
Quote management system
Invoice billing management system
GST tax management system
Inventory management system
Reports management system and more.
PHP CRM helps to generate new customer relationships while strengthening the existing ones. The software gathers and analyzes data from emails, websites, social media, phone conversations, live chats and any other points if interactions. Proper analysis of the gathered data helps companies to make informed decisions in order to sell more, make more profits and revenue which enables the company to meet the set goals effectively.
PHP CRM is best designed to suit startups, small businesses, nonprofit organizations, the education industry, manufacturing companies, health care, insurance companies and more plus midsized businesses. The pricing starts at $9 per month.
4. SAP Africa
SAP Africa CRM is the leading CRM software in Southern Africa, growing your fans and your business with more personalized content. SAP Africa CRM innovatively provides solutions depending on the company's needs, the set goals, the nature of the business and the journey that an entrepreneur chooses for their business.
Businesses in Zimbabwe use SAP Africa CRM to help forecast the future of your business which allows you to plan so that they make sound business decisions to keep the business improving and growing.
Putting people first helps your business grow and thrive; SAP Africa CRM has the best Human Experience Management that helps construct and develop the best employee experience that drives growth. In addition, SAP Africa CRM is the best marketer and technology leader in business management software; it provides comprehensive business software through SAP applications, services and support.
SAP Africa CRM has different product categories: ERP and finance, CRM, network and spends management, supply chain management, human capital management, business technology platform and customer experience.
SAP Africa CRM helps identify opportunities, grow more profits and revenues, and engage customers with experiences customized to each individual depending on the data captured by CRM.
SAP Africa CRM integrates with all applications, which help to boost communication, improve responsiveness, grow opportunities and stay ahead of your competition. SAP Africa CRM serves many industries, including energy and natural resource industries, financial services, consumer industries, discrete industries, service industries, and public services.
weCRM is a web-based, easy-to-use CRM software with the best features and functionalities that any entrepreneur would need to manage customer-to-business relationships effectively. weCRM software organizes data from sales activities, marketing, and customer service support functions and centralizes it in one location, making accessibility and analysis easy.
To help the business grow more sales, weCRM prioritizes decisions based on the collected and analyzed data. The software, therefore, gives you a 360-degree view of customers’ data to help you understand the history of your customers. For example, the data might include demographics, contact information, support interaction, transactions, and purchase history.
weCRM data helps entrepreneurs understand more about their clients' market behaviours by knowing their trends and buying patterns. Since 2002 to date, the cloud-based CRM has been delivering complete CRM solutions to Zimbabwean entrepreneurs.
Sales teams and customer management
Dynamic reports and dashboards
Access to your CRM from anywhere
Microsoft Outlook plug-in