• Apophia

The Best CRM In South Africa

Updated: Mar 28

CRM gives you a chance to convey a unique experience, manages and boosts communication with your clients at each touchpoint. However, making the best CRM choice for your business requires having an informed mind. Unfortunately, many entrepreneurs get it wrong; Monkeypesa is here to help you identify the best CRM for your business in South Africa.

CRM is software companies employ to manage and control customer interactions with prospects, existing and potential customers. CRM keeps and maintains customers’ relationships with the business, which increases revenue, resulting in increased profits coming in from repeat purchases and more referrals from satisfied customers. CRM keeps and records details of all customer interactions in every step of the sales process and manages ecommerce websites.

There are so many client management software tools in the South African market; this, therefore, requires you to be keen when choosing the right software; otherwise, you might be convinced to select luxurious CRM software systems which don’t align with your business goals. Therefore, before selecting the final CRM software, ask yourself these questions.

  • Does the system align with my business goals?

  • Does the system have features that align with the business needs?

  • Will the system improve the relationship with my clients?

  • Will I manage the price?

  • Will the system help me increase profitability and revenue for my company?

Once the system answers all those questions, you can take it on as your best choice.


Functions that commonly employ CRM include; sales, marketing and customer service. Using CRM to manage your business promotes work efficiency and effectiveness in the company. Additionally, CRM helps to track the performance of sales and marketing functions.


While choosing the best CRM for their businesses and companies, most entrepreneurs in South Africa consider the following factors;

  • Popularity in South Africa

  • Price and affordability

  • International use and support

  • Local support

  • Good user experience

  • Relevancy to business goals

  • Business headcount

Choosing the best CRM system for your business is a bit tricky, but we have got for you a list of features you need to put into consideration first;

  • Integrations, especially with emails

  • Task management

  • Integrations with calendars

  • Reporting and dashboards

  • Communication features

  • Opportunity and pipeline management

  • Contact property customization

  • Setup and maintenance

  • Sales process customization

  • Marketing integration

  • Value for money

  • Ease of use mobile capabilities

  • Sales automation, Configure, price and quote

Currently, most of the businesses in South Africa employ CRM. This is due to its associated benefits like;

  • Increased sales metrics

  • Boosts productivity

  • Reporting and analytics

  • Secures, keeps and customizes customer interactions.

  • Improves customer satisfaction hence improving retention

  • Improves contact management

The Best CRM in South Africa


1. Monkeypesa CRM

The world of marketing is in a crazy revolution. Every passing day, there is new software on the market. The software makes the work easier with automation.


MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best sales and marketing software in South Africa.


The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.


The Best Sales And Marketing Software In Africa


The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.


MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

  • Sales Automation

  • Marketing Automation

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and even reduce business expenses.



A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.



The MonkeyPesa CRM allows you to add contacts manually or upload files. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.


It is a catch for small and medium enterprises, from social networking tools, project management to CRM, document management, calendars, team management, email marketing, phone management, and