The Best CRM In Nigeria
Updated: Sep 6
Every interaction with clients is an opportunity for you to learn something new about their goals to improve your business goals to align with their needs. Customer Relationship Management software (CRM) keeps you in contact with your customers and boosts team productivity. This is because CRM reduces tasks and gives teams more time to concentrate on sales and marketing activities that generate more sales, profits and revenue.
Nigeria has several CRM options; this calls for caution when choosing the best CRM for your business. CRM has to help you keep connected to your customers and monitor their relational interactions with the business. Startups need CRM systems to help them keep holding onto the customers especially in the starting stages of the business.
Most businesses make mistakes while choosing CRM for managing their customer relationships.
Monkeypesa is giving you guidelines towards choosing the best CRM software in Nigeria;
It should be easy to use
Contact management should be in line with your customer’s needs
Your CRM should be customized to your business needs
Should be able to report all the kinds of data you collect from customers
Should automate sales processes and integrations
You can boost your business better with either premised or cloud-based software. However, considering businesses involved in online accounting, a cloud-based CRM would be the best, which can help you upgrade your customer interactions, increase profits, and generate more revenue.
A good CRM helps to run a successful business ranging from small to large businesses. Running a successful business includes; managing customer interactions, automating sales and marketing tasks, handling customer data, managing partners, fostering employee relationships, customer support, easy access to business information and good quality software.
If you want to make a more efficient CRM that aligns all your customer interactions, captures your customer data and brings on productive opportunities, you are on the right page. To narrow down your search, get you to the point and make the hard work easy for you, Monkeypesa has got for you the best CRM software tools for your business in Nigeria;
1. Monkeypesa CRM
MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. Invoicing and billing system helps track time, generate invoices, Pro-forma invoices, quotes and get much more money faster. And the real estate system helps real estate companies to get property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create leads based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. Sage CRM
Over the years, Sage has gained trust, and so far, over 15,000 companies worldwide are trusting sage as one of their stand-alone business solutions. Sage CRM helps businesses realize improvement in productivity and visibility hence aiding businesses to make informed decisions.
Sage CRM is a cloud-based CRM that gives flexibility to teams to work from anywhere, which improves performance and productivity. Additionally, Sage CRM gathers all the customer data into a single platform; this makes monitoring easy and turns a business into a customer-centric company.
Sage CRM supports several industries, and these include;
Hospitality and hotel management
Maintenance and field service
Manufacturing, retail and distribution
SAGE CRM features are categorized into sales, marketing, usability and customer service, these include;
Email and SMS communications
Lead, opportunity and close tracking
Insight and trend-tracking with charts, dashboards and reports