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Dealing with customers gets hectic if you are going to employ the rudimentary ways of doing business. Thanks to advancement, there is CRM Software with tools designed purposefully to help your business with these tasks.
CRM is software companies employ to manage and control customer interactions with prospects, existing and potential customers. CRM keeps and maintains customers’ relationships with the business, which increases revenue, resulting in increased profits coming in from repeat purchases and more referrals from satisfied customers. CRM keeps and records details of all customer interactions in every step of the sales process and manages ecommerce websites.
Integration of sales and marketing tools helps to gather information in one central place which makes it accessible for sales, marketing and customer service functions. Having a central data location doesn’t only keep data organized but also is efficient and less expensive in terms of resources as well as time.
CRM software tools are commonly used by sales, marketing teams and customer service teams to capture leads, nurture and engage them towards making a sale or adding value to potential and existing customers.
The Best CRM Software in Namibia
In this article, we identified a number of CRM software that you need to put into consideration to help you grow your business.
1. MonkeyPesa
MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Team collaboration
Contact management
Pipeline management
Data security
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create changes based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. Zendesk
Zendesk is a web-based solution that is used by over 20,000 companies globally. It is a CRM for banks that will strengthen their customer relationships because their data is held in a single storage area. As a result, employees can have easy access and can freely communicate with customers.
Zendesk simplifies the customer life cycle and makes it easy for anyone to follow and pick up a conversation from where it stopped. It not only improves customer satisfaction but also gives sales and marketing departments time to engage customers. In addition, Zendesk allows having smooth communication between the different departments.
Additionally, Zendesk helps you get information about internal teams, creating sales pipelines and marketing campaigns, real-time analytical data. There is access to pending deals and pricing, picks all customer interactions, sales prospects, lead generation and current customers.
The key features of Zendesk CRM software include;
Unified contact management
Pipeline coordination and automation
A user-friendly CRM dashboard
Data-driven CRM reports
Mobile and cloud CRM applications
These features support products offered by Zendesk, that is, Zendesk for service, Zendesk for sales, platform and APIs and marketplace.
Pricing:
- Zendesk suite starts at $19 per month, Suite team goes for $49, suite growth goes for $79, and suite professional goes for $99.
- Zendesk sell; sell team starts at $19, sell professional goes for $49, sell enterprise goes for $99, and all these packages have a free trial for use before buying.
3. Pipedrive
The most friendly and easy-to-use sales software planned to go well with small and medium businesses. It is designed with the most trusted features to aid you in administering your business and envisage the sales pipeline and the sales activities to prioritize. Chatbots and webforms are some of the features of Pipedrive to help you monitor and manage leads. Considering the features of Pipedrive, here are some of them;
Monitoring communication through calls and emails
Scheduling meetings
Saving time
Activity reminders like open API and webhooks
Security reports and insights.
Pipedrive easily integrates with other tools, for example; salesforce, HubSpot, and Zoho.
Additionally, Pipedrive tracks and organizes sales activities hence efficiency and effectiveness.
Pipedrive offers a free trial. An essential package goes for $15 per month; an advanced package is for $29 monthly; a professional package goes for $59 monthly, while an enterprise package goes for $99 per month.
Why should you use Pipedrive?
It puts all your contacts, emails, calls, deals in a central place, making it easy to access
It helps teams work efficiently since it speaks to business needs
Gives access to customer reporting tools. There are more advantages of using Pipedrive sales software; you need to give it a try.
Promotes efficiency via the visual representation of the entire deal process.
4. ActiveCampaign
ActiveCampaign caters to all business sizes with mega automation that integrates email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign's customers use its 300+ integrations, including Shopify, Square, Facebook, and Salesforce. Pricing starts at $9 a month.
Why should you use ActiveCampaign?
Customizes sends based on parameters
Automates individualized experiences across all your customer touchpoints
Uses customer lifecycle to choose content, send time and delivery channel for each customer.
Keeps track of client's interests and behavior
Creates customized campaigns with minimal effort
ActiveCampaign Prices: Get’s started at just $9 per month for the basic plan, $49 per month for the Plus plan (unlocks CRM features, advanced integrations), $129 per month for Pro, $229 per month for Enterprise Plan.
ActiveCampaign easily combines and integrates with other software, applications and tools. These include; Microsoft, Shopify, Facebook, Salesforce and more. ActiveCampaign provides a perfect customer service experience that surpasses the traditional touchpoints for instance emails. The service software offers a personalized, high-touch experience for businesses however channels, additional teams, locations and customer segments.
ActiveCampaign eliminates silos between data sources, communication channels and teams. This aids businesses to scale their personal customer relationships via connected experiences that span the customer lifecycle. ActiveCampaigns’ customized experience helps businesses to computerize a truly personalized experience that is real so that clients can widen their relationships.
ActiveCampaign features include;
unlimited sending
sending newsletters
subscription forms
marketing automation
landing pages
Facebook custom audiences
lead and contact scoring
conversation
attribution reporting
predictive content with machine learning
custom domain
dedicated account rep and more.
5. Engagebay
EngageBay CRM, at a glance, is a rich software that can combine a sophisticated CRM/contact management system alongside email and newsletters. As a result, it enables you to manage your customer relationships better.
It is equipped with Marketing, Sales, and Service automation features to scale your business. The exhaustive list of features allows you to capture leads, nurture and engage with them, convert to happy customers and provide a superior customer experience using the unified platform.
One of the most cost-effective and easy to use sales and email marketing automation
Software is EngageBay. Engagebay sales and email marketing software is an integrated sales, marketing and customer service software that provides solutions for small and medium businesses.
Engagebay sales and email marketing software easily integrates with other tools and applications such as; office 365, WordPress, Google calendars and contacts and many others. In addition, Engagebay has exclusive features: landing pages, marketing automation, contact management software, sales CRM, and email marketing.
Engagebay sales and email marketing software mainly has three stacks that can support your business to grow: marketing, sales, and service. In addition, Engagebay marketing software has features like; form builders, automation, scheduling and landing pages, all of which support the growth of your business.
Engagebay email marketing software outstanding features include; canned responses, support groups and auto-responders. These help to solve ticket issues in a friendly way that comforts a customer. The service bay has a live chat feature that allows business managers or sales reps to communicate to customers in real-time.
The sales email marketing software has features and tools that allow third-party integration to make up appointments with clients, which gives you a holistic view of sales progress through visual charts and metrics from Engagebay’s dashboard. In addition, Engagebay's email marketing software is fit for small businesses since it has a free trial. The free trial version has features that help build landing pages, and also it makes it easy to track and analyze results.
Engagebay sales and email marketing software has a free trial version; however, other pricing packages range from$8.99 per month. Engagebay is recommended for small businesses and startups wanting a lasting solution to address marketing, sales and customer service support.
6. Insightly
Insightly sales and marketing software is a tool that offers its customer relationship management software solutions for small, medium and big businesses. The software usually serves three business functions namely; marketing, sales and customer service support.
The software provides its services to a range of industries like; manufacturing, consulting, professional services, media and advertising, nonprofit companies and technology companies. Insight is popular software for Google and Office 365 users. Currently, over 1.5 million people and over 25,000 businesses around the world consume and make use of Insightly products and services.
Insightly features include;
workflow automation
3rd party integration
reporting and project management
marketing
sales and integrations.
The features help you follow up with customers and also strengthen relationships.
Insightly pricing: there is a free trial version, the plus plan goes for $29, professional is for $49 and the enterprise plan for $99.
Benefits of the software;
Good user ability and quality interface
Has improved products and functions
Caters for all needs of medium and small businesses
Easily integrates with other platforms and software tools
Has effective lead and pipeline management
7. Zoho Desk
Zoho Desk is a customer service software that is commonly known as “the gold standard for great customer relationships”. The software helps businesses to get prospects, follow up with customers, generate more sales, increase profits and get more revenue. This is a soul aim for the majorly of the businesses.
Currently, Zoho serves over 250, 000 countries in over 180 countries and is trusted by some of the biggest brands around the globe. Zoho customer service software collects information regarding sales, marketing, and customer service activities and centralizes it in one place and that helps to align business activities. Furthermore, the software captures and records very critical customer information which may be helpful while doing a follow-up or any other engagement reasons.
Zoho customer service software can be personalized to meet the demands of every business irrespective of the nature and the size of the business. Zoho CRM is used by both startups and large businesses. The software caters to all modern industries including; real estate, healthcare, insurance, media, legal, restaurants, banking, travel, tax, freelancers, profit and non-profit making companies.
Zoho service software features include;
lead management
deal management
contact management,
workflow automation and more.
The software integrates with other applications and tools like; Evernote, MailChimp, Google Apps, Microsoft Office and QuickBooks.
Zoho service software pricing: Zoho has a free version that lasts for the first 15 days, but paid packages go for; a standard package is for $12 a month, Zoho Begin is for $7, professional goes for $20 a month, enterprise goes for $35, Zoho ultimate goes for $45 while the unlimited edition goes for $100 every month.
Benefits of Zoho customer service software:
Its products and functions are easy to use
Good for sales organizations mostly those with the complicated B2C sales cycle.
Refunds customers who are not satisfied with their services
