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  • Apophia

The Best CRM In Botswana

Updated: Feb 24, 2022

CRM (Customer Relationship Management) software is a tool that can develop the growth of your business from a small startup to a flourishing business. CRM makes all the hard work easy, saves time and gives your employees more time to focus on customers and other revenue-generating activities, which boosts business expansion.

To have your customers enjoy a great experience with the business, you need to initiate CRM to manage your customer interactions.

The Best CRM In Botswana

1. MonkeyPesa CRM

MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Botswana.

The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.

The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.

MonkeyPesa CRM Features:

  • Team collaboration

  • Contact management

  • Pipeline management

  • Data security

  • Insights, analytics and reports

  • Human Resource and payroll

  • Inventory and stores

  • Bulk SMS and emailing

  • Sales Automation

  • Marketing Automation

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.

The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.

2. Weblogical CRM

In Botswana, Weblogical is one of the most amazing CRM software tools entrepreneurs need to loop into their businesses.

Weblogical boosts business growth by automating business processes, primarily sales, production, customer support, project management and marketing activities. A business of any kind and size can use CRM provided there is an involvement in handling customer data and following up on clients.

Weblogical CRM manages all your business processes and allows you to work while on the go. In addition, Weblogical sets up pop-up notifications for teams to keep in mind the critical business activities and meetings that must be attended to while running.


  • Boosting productivity

  • Getting to know more prospects

  • Generating more sales and closing more deals

  • Increases customer satisfaction

  • Promotes efficiency in operations

  • Predicts customers needs and interests

  • Decreases marketing expenses

  • Promotes customer retention

  • Avails services to customers at the right time

  • Increases targeted marketing efforts of both customers and leads

With Weblogical CRM, reporting is more accessible and saves time. Reports can quickly get sent to your email inbox or hassle-free. Time saved can be appropriately used to engage and nurture new leads or spent with customers.

Weblogical CRM gives you the freedom to leave the office and work while on the move since the software can be accessed from anywhere. Additionally, Weblogical CRM allows you to have control of all business and team activities. This means that you can monitor whatever takes place. More so, Weblogical CRM has automatic notifications to keep you updated on what is happening.

Features of Weblogical CRM;

  • Lead management

  • Inventory management

  • Campaign management

  • Quote preparation

  • Account management

  • Activity management

  • Generates pro forma invoice

  • Contact management

  • Workflow notifications

  • Scheduled reporting

  • Generates sales orders

3. Comma5 CRM

This is the best CRM for the local users in Botswana. Comma5 CRM is easy to use and can help you manage your customer conversations efficiently. Many small and medium sized businesses of Botswana use Comma5 CRM to effectively digitize and automate key business activities such as; sales, marketing, and customer support services.

Comma5 CRM betters Customer experience with the business which develops client satisfaction and improves customer retention rate of the company. In addition, excellent customer care services bring in new referrals and keep more people coming in which is very important for the growth of the business.

Comma5 CRM has a free trial version that offers the features and the services your company may need. Comma5 CRM is listed and categorized as a business service provider and as an advertising software.

4. Sage Africa CRM software

A great customer experience comes with the power of feeling connected. Sage Africa CRM gives the best 24/7 CRM connection with your customers. So if you are still struggling with finding the best CRM software tools for your business and one that you will fully trust with your customers’ data; Sage CRM is the solution.

Sage CRM is a web/cloud based CRM with very many amazing benefits and if you want to find out what it does for your business and customers’ you need to give it a try. Sage CRM helps your business keep track of leads/customers interactions during the sales process.

Sage CRM helps businesses to put emphasis on client-business relationships. This puts together sales, marketing and customer service functions to successfully automate and keep track of the business activities.

Given the ability to track client interactions; sage CRM gives you a full visibility over client operations and that helps you to make informed decisions to grow your business.


  • It can be used by both B2B and B2C businesses

  • Puts together customer operations

  • Saves time

  • Fosters and makes customer connections

  • Optimizes workflow

  • Develops communication internally and externally

  • Provides detailed and uniform information

  • It gives a good customer experience

How sage CRM works

Sage CRM collects customer data and puts it in a single central place where everyone can easily access it. This allows business heads to review customer conversations while keeping a good experience with customers at every bit of the sales journey.

Sage CRM helps sales and marketing companies find leads, identify sales opportunities, and close deals through targeted marketing campaigns. More so sage CRM gives you a complete view of a customers’ buying journey and that helps you to address any arising issues.

To boost business sales, sage CRM pitches products to the right audience and helps to market more effectively. To boost productivity and profitability; Sage CRM promotes customer interactions, increase customer retention and promotes your products and services.


  • Centralizes critical customer information

  • Automation of the sales process

  • Sends targeted marketing campaigns

  • It helps to gain insights into the business

  • Manages customer contacts

  • Provides world class customer services

5. Bansoft /Banforce CRM

Banforce is a cloud based CRM tool established in Botswana. For numerous entrepreneurs and businessmen in Botswana Banforce CRM is a must have tool. Banforce helps to automate marketing campaigns, leads, deals, and operations and customer help desk services.

Banforce CRM aids businesses to manage marketing that is; brings existing customers closer, generates new leads and brings on new customers. Being a SaaS provider, Banforce requires little upfront capital and small customization fees which authorize you to starting using software on a monthly subscription payment.

Benefits of Banforce;

  • Improves productivity

  • Constant contact with customers

  • Automates business processes

  • Streamlines tasks

Features of Banforce include;

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