• Apophia

Joint Inbox Software In Uganda

Managing and growing businesses using distribution lists and shared mailboxes is easy. However, these are not meant to administer customer service. Therefore as the company expands, control is lost, and it gets frustrating for both employees and the customers.


To effectively manage your business, you have to use joint inbox software. These are meant to manage customer service and offer great support. Joint inbox software allows multiple team members to access and manage emails sent to a single email address. However, different software tools have different features, functionalities and limitations. Therefore, to use one of the tools, you have to make an appropriate decision based on your business goals, future needs, and customer needs to get the right features that will help you provide excellent customer service.


To help you deliver exceptional customer service and improve your business, we have identified some of the best Joint Inbox software tools you can try.


1. MonkeyPesa

MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.


At MonkeyPesa, we believe that your team should work together to deliver an exceptional customer experience to your clients. Today, customers can reach you from various channels like email or social media channels. These customers expect to find help and answers throughout the day. Various customer support teams find this strenuous because they canvass all the different solutions to clients.


It is important to note that clients do not want to be stranded for long replies. Therefore, employ a large team or use multiple software such as chatbots to automate chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. Furthermore, it makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.

Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if there are few monitoring agents and a high volume of emails daily. As a result, customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.



Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.



MonkeyPesa Features:
  • Team collaboration

  • 360-degree view of customers

  • Livechat software

  • Ticket routing

  • Joint inbox

  • API

  • Automation

  • Community forums

  • Self-service portal

  • Insights, analytics and reports

  • Human Resource and payroll

  • Live Chat

  • Bulk SMS and email management

  • Knowledge Base

2. Fresh Desk

FreshDesk is suitable for businesses of all types and sizes. Its simple UI and specific features make it a popular choice with startups. In addition, the platform enables you to provide customer service across all social media with built-in AI and self-service capabilities.


Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics so that you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.


It's simple and easy to use. That’s why it’s trusted by 150,000+ businesses, including American Express, HP, Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, QuizUp, and Panasonic.




Freshdesk top features are;

  • remote support

  • ticketing

  • collaboration

  • helpdesk software

  • omnichannel helpdesk

  • automation

  • compare helpdesk

  • self-service

  • field service management

  • secure helpdesk

  • reporting and analytics

  • customization.


3. Dossier

Dossier is a joint inbox software application that aids in organizing client interactions. The software allows you to connect emails and chat accounts to sync in with other collaboration apps like G-suite, Slack, Box, Asana, and more. Dossier aids to align client interactions and communications across the different accounts so that teammates can work within the software comfortably.


The software organizes all your emails, chats and files in one place, which becomes easy for teams to respond to customer queries on time. This helps to build better customer relationships.


What Dossier joint inbox software can help you with?
  • Syncs Gmail and Outlook 365 inbox

  • Builds workspace for every customer

  • Organizes customer documents, tasks and contacts

  • Sends automatic messages to site visitors on their return

  • Replies to chats on your emails

  • Adds website chat in minutes

Dossier allows you to respond to customers on Gmail, outlook and slack applications. Dossier integrations include; Asana, Box, Gmail, Microsoft outlook, salesforce.com and slack.


Dossier features;

  • canned responses

  • help desk

  • pop-up chat

  • team inbox and third-party integrations.


Dossier pricing details; there is a free plan, but there are also other plans that include; business for HubSpot teams that costs $199 per year with five users, Enterprise for Salesforce costs $4999 per year with a minimum of five users.


4. Emailtopia

Emailtopia is a joint inbox software that helps manage workflow and builds platforms for shared mailboxes. The software has a well-aligned messaging and distribution system that sets up automatic rules for routing incoming messages and directing them to the right teams and mates.


The software effortlessly connects with Active Directory using a unified login.

Emailtopia is one of the leading solution providers of software and services for managing corporate inbound email to group mailboxes. The software helps organizations to boost email processes internally and externally. Emailtopia’s client base includes; financial services, retail, insurance, and government agencies. In addition, the software provides a premium solution for transactional email management.



Emailtopia prioritizes your email interactions' effectiveness and helps you make good decisions that drive empowerment. In addition, the software automates repetitive tasks, making business processes more effective, improving the bottom-line, and increasing return on Investment.

The software boosts performance since it uses rules-based systems to route emails. Still, also it integrates with the already in place CRM and ERP system to improve productivity while enhancing customer satisfaction and experience.


Emailtopia features include;

optimized workflow, reporting, integration, outlook compatible, email auditing, message distribution, displays real-time dashboards, builds customized auto-responses, tracks adherence to SLAs.


5. Ibby

Ibby is a joint inbox software platform that serves sales, marketing and customer service support teams. The software has a co-browsing capability feature that permits teams to interact with website visitors as they browse through to provide help where it necessitates.

Ibby is a joint inbox software but equally a messaging platform that combines live chat, email, SMS and automation for sales.


The software enables teams to get more prospects, close sales deals so fast, and boost customer service and experience.


The key features of Ibby software include; making use of the co-browsing features to help customers in real-time, there is automation available to customize chat responses and full ticketing support for tracking supporting requests.


Ibby pricing details; there is a free version and a package that costs $33 per user per month.



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