A shared inbox makes communication and contact between clients and businesses easier.
A shared inbox makes it possible for different members to attend to customers promptly. In addition, a joint inbox reduces the possibility of sending internal emails. In turn, this reduces email and work cluttering.
MonkeyPesa CRM is an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.
At MonkeyPesa, we believe that your team should work together to deliver an exceptional customer experience to your clients. Today, customers can reach you from various channels like email or social media channels. These customers expect to find help and answers throughout the day. Various customer support teams find this strenuous because they canvass all the different solutions to clients.
It is important to note that clients do not want to be stranded for long replies. Therefore, employ a large team or use multiple software such as chatbots to automate chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. Furthermore, it makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.
Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if there are few monitoring agents and a high volume of emails daily. As a result, customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.
Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.
360-degree view of customers
Insights, analytics and reports
Human Resource and payroll
Bulk SMS and email management
Keeping is a Gmail-based email manager meant to serve customer service support. The software has email management features that allow teams and mates to interact with client requests from an easy-to-use interface. In addition, the software organizes support emails in a part of your mailbox where assignment and tracking can be easily done.
Being joint inbox software for customer service support teams, the software permits you to manage multiple inboxes and shared accounts used for customer support. In addition, the software manages the shared accounts directly from your existing Gmail inbox.
Keeping is a joint inbox software that you need for your teams since it centralizes and puts all the customer support requests in one place so that all teammates can access them and reply to clients instantly.
The software permits you to use Gmail as a customer support software and a help desk software mostly for busy teams that execute a lot more tasks beyond replying and resolving customer support requests.
The features include;
task status and more.
Keeping pricing details; team costs $8 per user per month, organization costs $13 per user per month, but there is also a free trial.
3. Loop Email
Loop Email is simplified and shared inbox software used by small and medium-sized businesses. It is easy to set up and use since it is used with the familiarity of email clients.
The software works best for teams that handle customer messages through emails.
Loop Email is a good alternative for teams that want a simple set-up and prefer to use a shared inbox. Loop Email can be easily implemented and operates across all email providers. The software integrates all the shared inbox features and allows team chat and collaborations. The software enables powerful automation and can replace multiple tools. The software can be used by teams but also for individual work.
Loop Email helps your team get organized while in control of shared emails. Loop email has features that can help you get your emails under control, enhance teamwork, get insights and reports, respond faster to customers and automate workflow and processes.
Loop Email Features:
shared labels and tags
rules and automation
subscribe or mute
automated reporting, and more.
Loop Email pricing; the starter is for €8 per month for each user, pro is for 1€16 per user per month and enterprise is availed upon custom request. The prices for each user are billed annually.
Loop Email targets non-enterprise customers and does not focus on integrations with external tools.
Hiver is a Gmail-based help desk that faster assigns, tracks, and access incoming emails from shared email accounts. Hiver works best for teams that operate from the Google workspace. Hiver software prolongs its functionality though it lives inside Gmail. In addition, hiver software gives quick and excellent customer service.
Hiver has features that help manage helpdesk, productivity, collaboration and deep insights.
The features include;
a mobile app
Hiver pricing; Lite goes for $12 per user per month; pro goes for $37 per user per month, pro $37 per user per month, growth goes for $24 per user per month, and elite goes for $57 user per month.
Hiver’s usage is tied to a few email clients and Google WorkSpace users. Outlook users are left out.
For teams that would like to scale their customer experience humanly, Front is a software you need to consider first. Front is a multi-channel customer communication hub that is good for enterprise teams and teams that require complex advanced functionality. The software operates for many use cases and is packed with functionality.
Front integrates with other tools and can see emails, SMS, live chat and messages in a single tool. However, the software is quite expensive since each user is charged to acquire full functionality. In addition, the interface is complicated to set up and hence might not be easy for teams to use.
Front pricing; starter goes for $19, prime for $49 while enterprise cost is delivered upon request.